Ensco plc once again received the first place ranking for total customer satisfaction among offshore drillers in the 2011 Oilfield Products & Services Customer Satisfaction Survey. Conducted by EnergyPoint Research, the annual survey is the industry benchmark for customer satisfaction in the global oilfield.
Ensco led all offshore drilling contractors in the survey, also receiving top honors in 12 of 16 additional categories including health, safety and environment; job quality; performance and reliability; technology; special drilling applications; non-vertical wells and shelf wells. Ensco also earned the top ranking among deepwater drillers and the top ranking by independent operators, and was rated first internationally, with top scores in both offshore Latin America/Mexico and in the North Sea.
Ensco Chairman, President and Chief Executive Officer Dan Rabun stated, “Our people around the globe work safely to exceed customer expectations every day. This recognition is a testament to every Ensco employee’s commitment to that goal. When we operate safely and efficiently, we create success for everyone involved – customers, employees and shareholders.
“We realize that today’s drilling environment is more complex,” he added. “The technological challenges are higher, there is greater public scrutiny, and customers are counting on us more than ever to deliver operational excellence. In this environment, being recognized for success takes on even more meaning.”
EnergyPoint’s research showed a rise in overall customer satisfaction across all industry segments, with the largest increases in onshore and offshore drilling contractor scores.
The independent survey was conducted as part of EnergyPoint Research’s 2011 industry-wide Oilfield Products & Services Survey, comprising thousands of in-depth evaluations performed over a 24-month period by qualified professionals at domestic and international customers of oilfield suppliers.